Did You Know?

Our Anti Dust fans attract 50% less dust

General FAQ’s

 

Q) When was Crompton Greaves Consumer Electricals Limited formed?

We are one of the leading consumer companies in India with a 75+ years old brand legacy. As of February 2016, we are an independent company under professional management in the name of Crompton Greaves Consumer Electricals Limited and have 2 business segments – Lighting and Electrical Consumer Durables. We market our products under the “Crompton” brand name in India and select export markets.

Q) Is Crompton a listed Company?

On 13th May 2016, Crompton got listed on National Stock Exchange (NSC).

Q) How do I apply for a job at Crompton?

To know about the latest jobs at Crompton, kindly check our careers section.

Q) Where can I get the latest copy of Crompton’s Annual Report?

You can download the latest copy of our Annual Report from the Investor Relations section.

Q) Can I register the warranty of the product on the website?

You can find it on the Contact Us page or you can visit our Web Self Care Portal to register your warranty.

Q) Where can I get my product complaint registered?

You can register your complaint via our Toll-Free number – 1800 419 0505. You can also send your complaints and queries via Write to us section or register complaint via the online form on the Contact Us page.

Q) What are the working hours/days of the customer care center?

The working hours are between 09:00 am to 07:00 pm from Monday to Saturday.

 

Fans

 

Q) Are fans sold with a Regulator?

No, sorry, the regulator has to be purchased separately.

Q) Which material is used for the motor?

Crompton uses 100% copper for its motor windings.

Q) Copper motor or Aluminium motor?

100% copper used in the motor windings.

Q) Are fans sold with remote?

Certain fans in the Premium range are sold with Remote.

Q) Double ball bearing or Single ball bearing?

Double ball bearing used in the motor construction.

Q) What is BLDC?

BLDC is Brush Less Direct current motor technology which uses only 50% of the power consumed by conventional fans.

Q) What is the length of the suspension rod?

The standard length of the down rod is 1 feet.

Q) What is the power consumed?

The standard power consumption of a conventional fan is 75 Watts.

Q) What is the electricity consumption over a year?

Approx Annual energy consumption of 1 conventional fan, running for 15 hours a day is Rs. 2500, which is quite a lot. Switch to BLDC technology to save power and cost.

Q) What fan is required for a 10×12 room size?

The standard fan requirement for any room above 10×10 is 48 inches (1200mm sweep).

Q) What is air delivery?

Air delivery is the rate of wind blowing in a closed space in a given time. Air delivery of 230 cmm and above is considered ideal.

Q) What is the warranty period?

The standard warranty period of Crompton fans is 2 years. However, with upgrading technology, certain premium range of fans have a 5-year warranty.

Q) Does this fan have a capacitor?

Conventional fans come with a capacitor fitted on top of the motor shield.

Q) What is Duratech technology?

Duratech comes with premium components, designed to deliver superlative performance for many years. A 5-year warranty is offered for Duratech products.

Q) What is Anti-dust technology?

Anti-dust is a special finish coating on the blades and body of premium fans which prevent about 50% dust settling on the blades over months of usage.

Q) What is RPM?

Revolutions per minute. This is used to check the speed of the fan. Any fan above 370 RPM is considered High Speed.

Q) What is the weight of the fan?

The average weight of a fan with packaging is about 4.5 kgs.

 

Irons

 

Q) What is the warranty period?

Crompton provides 2 years warranty on the product.

Q) What is inside the box?

Iron, Warranty Card with the User manual

Q) What is the benefit of Soleplate Coating?

Due to soleplate coating, the garment does not stick to the soleplate when operated in the wrong garment mode. It provides longer life to Iron and smooth gliding on the garment.

Q) Does this Iron has Auto cut off feature?

All Crompton Irons comes with Auto cut off feature.

Q) Does Crompton provides Home service for Irons?

Yes, Crompton provides Home service for Irons within 48 Hours in major cities of India.

Q) What is the number of fabric settings in Crompton Irons?

Crompton provides 6 fabric settings in all its irons. (Wool, Cotton, Linen, Rayon, Nylon, Silk)

Q) Does Crompton Irons have ISI mark?

Yes, All Crompton Irons are ISI certified.

Q) What is the length of Cord?

Crompton Irons Cord length varied from 1.5 mtr to 1.8 mts depending on the model.

Q) What is the benefit of 360 Degree Swivel Cord?

360 Degree swivel cord helps in handling Irons easily hence improves convenience.

 

Water Heaters

 

India is famous for its extreme weather conditions; as we are well versed with the changing temperatures, it’s always better to be fully equipped to sustain these climate changes.

Although we love the winter season, we should hand it down to the man who invented water heaters to help us shower in the cold, chilling winters of India. The rattling of teeth and the shivering body can only be stopped by a warm, relaxing bath. That’s where our hero, “water heater” comes in.

Also hot water for taking bath is relaxing. While buying a water heater there are some basic questions which cross your mind, don’t worry we’ve got it covered.

Want to know how a water heater works?

A typical Electrical water heater works on a simple mechanism; an electric heating unit is connected to a 220- volt circuit. To warm up the water, the current is allowed to pass through certain electrical-resistant heating element which is fixed in the middle of the tank. Power is delivered through a thermostat, which controls the water temperature.

What are the types of water heaters available in the market?

Who doesn’t love options? Even in the niche sector of water heaters, there are a lot of options available in the market for you to choose from. Depending on your need and convenience, you can shop for a suitable water heater.

 

1.Storage water heaters (6 Litres and above)

The most basic and classic form of water heaters are Storage Water heaters.They are widely used for domestic purposes. The reason behind it being called storage water heaters is because of the storage tank installed inside the appliance. It can store hot water for a significant period even without electricity and thus allowing for usage as and when required. The category of storage water heaters is further divided into specific products with exclusive features, namely:

a. Value Series

b. High Performance series

c. Life Smart Series

2. Instant Water heaters (1-3 Litres)

Instant water heaters are high powered appliances that heats water instantly. These type of water heaters are very compact and are suitable for smaller bathrooms & kitchens where space is a constraint. There are multiple varieties available in this category:

a. Bliss

b. Solarium Neo

c. Rapidjet

d. Aquaplus

3. Immersion heater rods

This aboriginal technology of using heater rods and not an appliance, is a convenient & useful method for heating water. Thanks to its compact size, immersion heater rods can be easily accommodated in storing places or cabinets. It is designed for quick heating, consist of a hanging hook, Indication light for safe operation and has a water level indicator, what more would one want?

FACTORS TO BE CONSIDERED WHILE BUYING A WATER HEATER

a) Size of the family:

Your daily water requirement is the one of the main factor that should decide the capacity of your water heater. Given below is a rough idea of the capacities required for average use. Please note that this is indicative as capacities vary according to water usage patterns, inlet water temperature and weather conditions.

Capacity Criteria:

6-10L 2 person per bathroom

15L 1 – 2 person per bathroom in cold climatic location

15L or more 3 – 4 person per bathroom

25L 3 – 4 person per bathroom in cold climatic location

35L or more More than 4 person, bath tubs

Instant water heater Kitchen, mild hot water requirement

b) Energy efficiency

Energy efficiency products are good for your pockets and our environment. So, it’s a smart option to go with water heaters which are less power consuming and highly efficient. The energy efficiency of the water heater is indicated by its energy star rating i.e. higher the rating, higher the energy efficiency of the product. Crompton comes highest range of 5 star water heater which are energy efficient.

c) Water type

Many people underestimate the damage caused by hard water to your water heaters. Hard water contains high levels of mineral salts like calcium and magnesium. The minerals present in the hard water can cause scaling. Over a period of time, this starts interfering with the efficiency of the water heaters.

Crompton has a range of water heaters under HIGH PERFORMANCE SERIES with Triple Shield Technology which is also suitable for heating hard water.

d) Pressure compatibility

Most water heaters available in the market are prone to leak when exposed to high water pressure. Crompton’s range of water heaters have high pressure withstanding capacity (upto 8kg/cm2) which ensures that they can be installed in high rise building compatibility. So it can be safely installed in hi res buildings.

e) Stylish

Who said essential appliances can’t be pretty? A perfect water heater is the one which does its job with utmost efficiency and also ups the ante of your bathroom

Model Selection Guide

? Climate Type

? Location of Water Heater

? Type of Bath

? No. of Persons/ Bathroom

Features to Consider

Warranty:

Coverage for water heaters typically runs three to 12 years. While you’ll usually pay a bit more for longer-warranty models, we’ve found that they tend to have larger elements or burners that can speed up water heating and have thicker insulation for less heat loss. Choose a water heater with the longest warranty available.

Anti-scale devices:

Since some brands advertise features that are supposed to reduce buildup of mineral scale at the bottom of the tank by swirling the water. While scale can shorten the life of the heating element, you don’t need to invest in fancy features to get a water heater that lasts.

Brass vs. plastic drain valves:

These are situated near the base of the water heater for a garden hose that drains the heater. Look for brass drain valves, which are more durable than plastic.

Glass-lined tanks:

Designed to reduce corrosion.

Digital displays:

Help you monitor levels and customize operation.

Plastic v/s Metal body:

There are two types of water heater body, plastic and metal. Choose depending upon the bathroom décor

Heating Element:

Incoloy heating element are anti corrosive and have a better life.

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